Refund, cancellation & payment terms.

International Emergency Response and Rescue Technology Alliance (“IERRTA”) is a U.S. 501(c)(3) nonprofit (EIN 39-4409292). Mailing address: 7011 Morning Sky, Katy, TX 77494-0155, USA. Questions or requests: chenqi@ierrta.org · +1 (346) 876-4124. We reply within 2 business days.

Payments

• Online payments are processed by Stripe on Stripe’s own secure checkout page. IERRTA never sees or stores your full card number.
• Stripe emails your payment receipt to the address you enter at checkout.
• All amounts are in U.S. dollars. Approved refunds go back to the original payment method through Stripe and usually appear within 5–10 business days, depending on your bank.
• If a refund is approved, IERRTA refunds the full amount you paid; we do not deduct Stripe’s processing fee.

One-time donations

• Donations are voluntary gifts and are generally final.
• If you gave the wrong amount, were charged twice, or did not authorize a charge, email us within 30 days of the charge and we will refund it.
• If we refund a gift, any tax acknowledgment for that gift is void; please do not claim a deduction for refunded amounts.
• For any single gift of $250 or more, IERRTA sends a written acknowledgment, as the IRS requires for a deduction. Smaller gifts get one on request.

Monthly donations

• You can cancel a monthly gift at any time by emailing chenqi@ierrta.org with the email address used at checkout. We confirm the cancellation by email within 2 business days.
• Requests received at least 2 business days before the next billing date stop that charge. If you are charged after asking us to cancel, we refund that charge.
• Past monthly gifts follow the one-time donation rules above.

Supporting membership ($9.90)

• Membership is a one-time $9.90 donation. There is no annual fee, no renewal, and no recurring charge.
• Membership comes with no goods, services, or voting rights.
• You can ask for a refund within 30 days of payment for any reason.

Paid training (UEB, ERB, ERA, ICS)

• We invoice after we confirm a schedule with you. Prices are listed on the training page. Training fees pay for program delivery; they are fees for a service, not tax-deductible donations.
• You cancel 14 or more days before the start date: full refund.
• You cancel 7–13 days before the start date: 50% refund, or a free transfer to a later session within 12 months.
• Less than 7 days, or no-show: no refund, but one free transfer to a later session within 12 months.
• IERRTA cancels or reschedules: you choose a full refund or a free transfer.
• Institutional and cohort contracts follow the written agreement for that cohort, if it differs from these terms.
• A certificate is issued only after you complete the training and pass the assessment (70%). One free re-test within 90 days; fees are not refunded for a failed assessment.
• IERRTA certificates are certificates of completion issued by IERRTA. No IERRTA course is externally accredited, and they are not FEMA/NIMS, NFPA, Pro Board, IFSAC, or state certifications.

In-kind (equipment) gifts

• Once received, in-kind gifts cannot be returned. We send a written acknowledgment that describes the items. Please include an itemized list with approximate values; IERRTA does not appraise gifts or assign them a value.

Youth campaigns

• Donors to a student campaign should give directly through our donate page, so each donor receives a Stripe receipt. IERRTA can only acknowledge gifts it actually receives.
• Certificates and recommendation letters never depend on the amount raised.

Changes and governing law

We may update these terms; the effective date above will change when we do. A payment is governed by the terms in effect when it was made. These terms are governed by the laws of the State of Texas, USA. See also our privacy policy.